Thousands of holidaymakers are facing uncertainty as a major UK travel company, Jetline Travel, has collapsed, leaving nearly 5,000 customers in limbo. The London-based company, which operated under various names such as Jetline Cruise, Bargain Late Holidays, and Elegant Gateways, has ceased trading, according to the Civil Aviation Authority (CAA). The collapse has resulted in cancellations of bookings with cruise operators like Cunard, Princess Cruises, and Holland America, affecting a significant number of travelers.
Uncertain Future for Customers Abroad
For those customers who are currently overseas and hold scheduled flight e-tickets, the CAA has advised that the flights remain valid for the return journey. However, customers are urged to check in with the airline directly for any updates regarding their existing flight tickets. While flights may still be operational, customers will not be covered for other services such as transfers and accommodation, as these payments have not been made to local suppliers. This situation leaves customers in a precarious position, as they will need to re-arrange and pay for these services again out of pocket.
Challenges for Customers with Cruise-Only or Accommodation Bookings
The situation is even more uncertain for customers who booked their trips as cruise-only or accommodation without a flight. The ATOL scheme, which provides financial protection for travelers when travel companies collapse, does not cover these types of bookings. Customers affected by this are advised to reach out directly to their service providers for further assistance. Jetline also acted on behalf of other ATOL-protected operators, meaning some customers may still be protected if a different company is listed on their ATOL certificate. The CAA emphasized the importance of checking the ATOL certificate to determine which company is responsible for protecting the trip.
Many affected customers have expressed frustration over the collapse, with some reporting difficulties in reaching Jetline for assistance. Social media platforms have been flooded with complaints from customers who are struggling to get information about their bookings. One customer shared their dismay, stating: “Our holiday including cruise, flights, and hotels appears to have vanished. Totally unable to contact Jetline.” Another customer recounted being informed that they would need to pay for their holiday again within 48 hours, or it would be cancelled.
The Advantage Travel Partnership, a business network representing Jetline, issued a statement expressing sadness over the collapse of the company. Jetline had been a valued member of the partnership since 2015, and the organization extended thoughts to the affected customers and staff. Passengers who booked through PandO Cruises have been assured that their reservations have been transferred directly to the cruise line.
The CAA is currently gathering information from Jetline and will provide updates on the claims process for customers affected by the collapse. As the situation unfolds, travelers are urged to stay informed and take necessary steps to protect their travel plans. The impact of Jetline Travel’s collapse serves as a stark reminder of the importance of financial protection and vigilance when booking travel arrangements.
